Frequently Asked Questions

Who is Goodwill Industries of South Texas, Inc (Goodwill)?

As a leading nonprofit social enterprise, Goodwill provides employment services such as job training, placement, retention and other community-based services to the most fragile populations across twenty counties throughout South Texas. 

What does Goodwill do?

Goodwill’s mission is to create life-changing opportunities for people with disabilities and other barriers to employment. 

Goodwill serves the most fragile populations in our communities including people with disabilities, ex-offenders, and those who are chronically unemployed by connecting them to jobs. 

The mission is accomplished by putting people to work in the community or within Goodwill.

Where does Goodwill operate?

Goodwill’s service area covers twenty counties throughout South Texas.  Goodwill currently operates 18 stores with donation stations, an online store,  a clearance store, 24 donation stations, two learning centers, two distribution centers, and has commercial contracts throughout South Texas.

Does Goodwill provide pick up services?

At this time, Goodwill South Texas does not offer pick up service.  We ask that donors drop off their donations at their nearest Goodwill South Texas location.

When was Goodwill established?

Goodwill was founded in 1902 in Boston by Reverend Edgar J. Helms, a Methodist minister and early social innovator.  Helms collected used household goods and clothing in wealthier areas of the city, then trained and hired those who poor to mend and repair the used goods.  The goods were then resold.  The system worked and the Goodwill philosophy of giving a “hand up, not a hand out” was born. 

Forty-six years later, seven men from the downtown Lions Club saw a need for Goodwill in South Texas and chartered what would be Goodwill Industries of South Texas in 1948.  

Why does Goodwill exist?

Everything performed at Goodwill is designed to fulfill the mission.  Goodwill believes in the power of work and having a job is a cornerstone in a person’s life.  Goodwill’s employment programs promote independence and dignity for people to provide for themselves and their families.  As a result, quality of life increases.

How does Goodwill fulfill its mission?

Goodwill’s business model is designed to be sustainable by creating revenue generating business lines that not only create jobs for people served, but also contribute to the bottom line.  Today, Goodwill’s business model is organized around three major divisions which are:

Mission Services: focuses on providing the training and support people need to gain and maintain employment.

Donated Goods: supports mission services through the sale of donated clothes and household items at Goodwill stores throughout South Texas and online through (the first nonprofit internet auction site).

Commercial Services: creates employment opportunities for people by contracting with local businesses or government to provide services such as document destruction, mailroom management, pallet manufacturing, temporary services (known as Goodwill Staffing Services or GSS) and custodial and groundskeeping.